Please read our terms and conditions carefully

1. Customer Obligations, Usage and Our Limitations of Liability

1.1 These terms and conditions (“Conditions”) shall govern the agreement between VIJAY GROW TRADING (“us” or “we”) and the individual or organisation applying for the provision of the Goods or Services (“you”).

1.2 VIJAY GROW TRADING and correspondence address is Swami Beej Bhandar
Model Town, Ratia, Haryana (125051)

1.3 You can contact us by email on support@vijaygrowtrading.com or by telephone on +91-7056798023.

1.4 We explain in the headings what each clause covers. These headings are for general guidance only and are not intended to be legally binding. Please seek independent legal advice if you require further clarification.

1.5 VIJAY GROW TRADING includes its affiliates, agents and partners and may be commonly referred to as “We”, “Us”, or “Our”.

1.6 Customers including their agents, employees and authorised representatives shall be commonly referred to as the “Customer” or “Subscriber”, whether in singular or plural, and gender neutral, but may also be addressed as “You”, and “Yours”.

1.7 These Conditions take precedence over the Website content and material.

1.8 The following have particular meanings in these Conditions: “Agreement” means the General Terms and the Specific Terms applicable to the Services which you have chosen together with any other documents referred to herein. “Cancellation Period” means the minimum period in which You may terminate the contract without incurring obligations and/or associated charges as set out under the terms of this agreement. “Data” includes information, documents, text, software, music, sound, photography, messages, and other material of any kind in any form. “Goods” means the goods described on the Website and which we agree to sell to you. “Internet” means the global data network comprising interconnected networks to which we are connected and provide access to you via the Services. “Minimum Period” means the charges and fees levied by VIJAY GROW TRADING to You for the supply of Services for an initial period of time starting from the Start Date for the relevant Service. These charges apply regardless of whether you terminate the Agreement prior to the expiration of that period and will continue to accrue and become due by You for the remainder of that Period. “Personal Data” means Data about any identified or identifiable living person as defined by the Data Protection Act. “Regulations” includes, but is not limited to, the Consumer Protection (Distance Selling) Regulations 2000. “Services” means the services described on the Website (including access to the Website) and which we agree to provide to You. “Start Date” means when either (i) We have sent you confirmation by email We have activated the Service(s), or (ii) when You first start to use the Service(s), whichever is the sooner. “Website” means our internet presence at www.primodialler.com and any other locations we advertise from time to time, whether or not you have been aware of the same.

1.2 Company Address

VIJAY GROW TRADING.COM and correspondence address is Swami Beej Bhandar, SHOP NO. – Swami Beej Bhandar , Model Town, Ratia, Haryana (125051)

1.3 Contact Information

You can contact us by email on agrotradingcompanyvijaypal@gmail.com or by telephone on +91-7056798023.

1.4 Legal Guidance

We explain in the headings what each clause covers. These headings are for general guidance only and are not intended to be legally binding. Please seek independent legal advice if you require further clarification.

1.5 Company References

VIJAY GROW TRADING.COM includes its affiliates, agents and partners and may be commonly referred to as “We”, “Us”, or “Our”.

1.6 Customer References

Customers including their agents, employees and authorised representatives shall be commonly referred to as the “Customer” or “Subscriber”, whether in singular or plural, and gender neutral, but may also be addressed as “You”, and “Yours”.

1.7 Precedence

These Conditions take precedence over the Website content and material.

1.8 Definitions

“Agreement” means the General Terms and the Specific Terms applicable to the Services which you have chosen together with any other documents referred to herein.

“Cancellation Period” means the minimum period in which You may terminate the contract without incurring obligations and/or associated charges as set out under the terms of this agreement.

“Data” includes information, documents, text, software, music, sound, photography, messages, and other material of any kind in any form.

“Goods” means the goods described on the Website and which we agree to sell to you.

“Services” means the services described on the Website (including access to the Website) and which we agree to provide to You.

2. Changes to these conditions:

2.1 With prior notice duly communicated via our website, we reserve the right to alter these Conditions at any time hereafter, at our absolute discretion.

2.2 The renewal of an any future Services will be subject to our Conditions applicable as at the date of renewal.

3. Your right to cancel:

3.1 This Agreement, may not commence until We have completed a number of checks including, but not limited to, geographical coverage, credit checks, adequacy of telephone line(s), internet connection(s), and an activation check. If, following our checks, We are satisfied, that we are able to provide the Service, then the Agreement will commence on the Start Date. Nevertheless, our obligations will be subject to clause 5. However, your obligations to us regarding any Goods will start the day you receive those Goods pursuant to clause 6.

3.2 For the purposes of any Regulations:

3.2.1 The supplier shall be VIJAY GROW TRADING.

3.2.2 The supplier’s address for service shall be the correspondence address as set out in clause 1.2.

3.2.3 Whilst every effort is made to ensure prices are correct at the point at which the consumer places an order, our prices are updated periodically and cannot be guaranteed for any period of time

3.2.4 Any expression of dissatisfaction, whether or not substantiated, must be sent in writing to the supplier’s correspondence address stated.

3.3 A customer will, subject to any exceptions or exclusions set out in the Regulations, be entitled to cancel this Agreement by serving a written notice of cancellation on us at any time during the following Cancellation Periods:

3.3.1 In the case of Goods, within 7 (seven) working days following the date of receipt of goods.

3.3.2 In the case of Services, within 7 (seven) working days of entering in a contract with us.

3.4 In the event of cancellation by the customer, Goods should be returned to the supplier’s correspondence address. The customer will be liable for the costs of returning such Goods or the costs of the supplier in recovering such Goods unless the customer has a right to reject the Goods under a term of these Conditions or under statutory right (including any right under the Unfair Terms in Consumer Contract Regulations [UTCCR]).

3.5 The customer will not be entitled to cancel this contract for the supply of Services once the performance of the Services has begun.

3.6 Please note that we may commence certain Services, such as provision telephone numbers or setting up dedicated hosted servers, within 24 hours after you place your order.

4. Security

4.1 You are required to:

4.1.1 Securely store your username and password, though we may reset these at your request, or in the event of a security breach.

4.1.2 If requested, confirm your username and password (to identify yourself) when giving instructions (and we are authorised to comply with instructions containing your username and password). 4.1.3 Take all reasonable steps in respect of matters in your control to minimize any risk of security breaches in connection with the Services.

4.1.4 Promptly notify us (24 hours) of any unauthorised access to your account you believe may affect the overall security of our systems.

5. Services

5.1 We will exercise due care and diligence in execution of our duties under the terms of this Agreement.

5.2 However, we do not guarantee:

5.2.1 That the Services you have subscribed to will be uninterrupted, secure or error-free; or

5.2.2 That any Data generated, stored, transmitted or used via or in connection with the Services will be complete, accurate, secure, up to date, received or delivered correctly or at all.

5.3 We do not provide a back-up of your Data, or guarantee the integrity of your Data; however, we will use our reasonable endeavours to provide copies of Data for disaster recovery purposes only.

5.4 We may have to suspend the Services for routine or scheduled repairs, maintenance or improvement without prior notice. If so, we will restore them as quickly as is reasonably practicable.

5.5 Specific Conditions on the Provision of Telephony Services and Emergency Calls – By purchasing our Telephony Services (VoIP) you confirm that you understand that our services:

5.5.1 May not offer all the features you may expect from a conventional land telephone phone line.

5.5.2 May, at times be unavailable due to circumstances beyond our control a result of things over which we have no control, for example, the weather, power disruptions and failures of your internet service provider (ISP) or broadband connection and you understand that in such circumstances all services (including 999/112 public emergency call services) will also be unavailable.

5.5.3 The use of a third-party router and broadband service when used in conjunction with VIJAY GROW TRADING VoIP Goods and Services may impact the connectivity, quality, reliability, robustness and stability of service that is ordinarily available and expected of your Service package. Since VIJAY GROW TRADING is unable to assist with third party broadband services, we always recommend customers subscribe to our broadband package. This ensures maximum throughput and minimal downtime.

5.5.4 Connectivity to the public emergency services is subject to 5.5.2 above and, the phone number and location details will be provided only to the extent that is technically feasible. As a result, you may have to provide your location information and phone number verbally to the operator.

5.5.5 Note, where you use VIJAY GROW TRADING VoIP service outside of India, you may not be connected to the domestic emergency services upon dialling the appropriate emergency number.

5.5.6 For each VoIP extension or trunk that you utilise, you must register with Us the physical location where you will be using the Service. Your initial location will be registered as a part of subscribing to VIJAY GROW TRADING Services. It is your responsibility to maintain the accuracy of your location address via email to support@vijaygrowtrading.com if there are any changes. If you do not update us with changes, it may or may not be possible for the emergency operators and authorities to identify your location and phone number when you dial 999/112. When you dial 999/112 you will need to state your location and phone number promptly and clearly, as the emergency operators and authorities may not readily have access to this information.

5.5.7 The emergency operators and authorities may or may not be able to identify your phone number to call You back, if the call is unable to be completed, is dropped, is otherwise disconnected, or if You are unable to speak to tell them your phone number and/or if the Service is not operational for any reason. The emergency operators and authorities may also not be able to hold your line open if You hang up.

5.5.8 You agree to inform potential users of the Services of the above limitations, and You understand and accept you should always have an alternative means of accessing 999/112 emergency services.

5.5.9 Should VIJAY GROW TRADING suspend or terminate the Service, then You may NOT be able to dial 999 or 112 calls. In the event that you do not have any remaining credit on your VIJAY GROW TRADING account, however, you will still be able to make 999 and 112 calls.

6. Sale of Goods

6.1 Delivery Dates & Payment.

6.1.1 Delivery and installation dates are estimated only and cannot be guaranteed.

6.1.2 Payment for Goods supplied by us is pursuant to clause 15.

6.2 Risk and Title to Goods

6.2.1 Risk shall pass to You on delivery, but the Goods shall remain Our property until such time as full payment has been received.

6.2.2 You must inspect the Goods immediately upon receipt and raise a return under Our returns management process by contacting technical support via email or telephone.

6.2.3 Without exception, damaged or faulty Goods cannot be returned without a valid returns reference number.

7.  Payment

7.1 You must pay the fees (together with VAT and any applicable taxes) when you order Goods or order, or renew any Services.

7.2 All call rates shall be rounded up to the nearest fraction of an Indian Rupee.

7.3 Payment for Goods may be made:

7.4 By Direct Debit, Cheque, BACS, Credit or Debit Card; and

7.5 In advance, or, if we agree to credit terms, within 7 (seven) days of receipt of our invoice.

7.10 Payment must be made without deduction or set-off.

7.11 All fees are non-refundable unless otherwise agreed in writing with a managing partner.

8. Limitation of liability

8.1 In no event (including our own negligence), and even if we have been advised of the possibility of such losses, will we be liable for any:

8.2 Economic loss (including, without limitation, loss of revenue, profit, contract, business or anticipated savings).

8.3 Loss of goodwill or reputation.

8.4 Special, indirect or consequential loss

9. Audit, Compliance & Training

9.1 VIJAY GROW TRADING recognises the challenges its customers face in an ever-changing regulatory landscape. With this in mind, it has partnered with PMI Hub as an independent Audit, Compliance & Data Protection specialist to provide its customers with an added layer of assurance and confidence, given the imminent change in data protection and the introduction of the General Data Protection Regulation (GDPR). We therefore encourage our customers to talk to PMI Hub, and stay on the safe side of consumer protection.

Note: This is a condensed version showing key sections. The complete Terms and Conditions document contains all 37 sections with detailed subsections covering Customer Obligations, Payment Terms, Liability, Data Protection, Service Restrictions, Indemnity, and Compliance requirements.

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